December 29, 2020

**REMINDER** City To Resume Utility Shutoffs Due To Non-Payment Beginning January 4




**Suspension of shutoffs began March 17

**Residents advised to bring accounts into compliance

**Can still seek hardship status

RAPID CITY, SD--Officials are reminding City utility customers with overdue accounts that beginning next Monday, the City will resume discontinuation of residential and commercial utility services for non-payment of utility bills.  This practice was suspended in March due to the onset of the COVID-19 pandemic.

            City utility customers with overdue accounts received a notification letter in November and a reminder was placed on the billing statements.

            On March 17, the City announced discontinuation of utility service for non-payment would be suspended for local residents and businesses.  Many municipalities and private utility companies provided similar moratoriums but nearly all have reinstated or resumed payment requirements.

            Any Rapid City account that remains delinquent as of January 4, 2021 will be subject to discontinuation of utility service.  Late fees which have been charged to accounts and remain unpaid on January 4 will be due and payable in full and will need to be paid before service is restored.

            Citizens who continue to experience a significant financial hardship caused by the COVID-19 pandemic are encouraged to call 211 for information on available assistance programs.

            "Our utility billing team is committed to working with those customers who were impacted by the COVID-19 pandemic and encourage residents to contact us to make arrangements to bring their accounts current before discontinuation of service resumes," said City Public Works Director Dale Tech.

            Citizens can contact the City's Utility Billing at 394-4125, or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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