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Water Division

Information

Main Office:

Mailing Address:
300 6th Street
Rapid City, SD 57701

What number do you call:

To start, stop or change utility service, report a concern about your water meter, or ask a question about your utility bill:

(605) 394-4125

To report a suspected water main break or line leak during regular business hours:

(605) 394-4163

To report an issue during evenings, weekends, or holidays:

(605) 394-4160

To ask a question about water quality or hardness, or administrative concerns:

(605) 394-4162

How to contact us via email:

For account information:

This email address is being protected from spambots. You need JavaScript enabled to view it.

For other questions, not related to utility billing:

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Location

Office Hours:

7:30 am to 4:00 pm
Monday - Friday

Information on City Utility Rate Adjustments

Tips to Reduce Water Use

Mission Statement:

The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.

The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.

Access to our office is restricted to employees. Please contact us via phone or email so that we can provide you with necessary services.

Drinking Water Week Logo 2025

Drinking Water Week Photo Contest

In conjunction with the American Water Works Association’s annual Drinking Water Week, the Rapid City Water Division hosted a photo contest showcasing the importance of drinking water to our community. This year’s theme was “Water Sustains Us” and focused on how vital drinking water is in sustaining the lives of residents.

There were 51 total entries and winners were chosen in 3 categories: First Place, People's Choice, and Employee Best in Show. Thank you to everyone who participated!

View the 2025 Drinking Water Week Photo Contest Winners

Utility Billing

If you have questions or concerns regarding your water meter or utility bill, you can call us during regular business hours or contact us via email:

(605) 394-4125

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Account/Payment Information:

To access the website to pay your bill online, click here.
To pay your bill in person, click here for more information.
For instructions on creating an online account to make payments, click here.
To make automatic payments each month, please complete a Sure Pay Form.
If you need to cancel automatic payments, please complete a Stop Sure Pay Form.

Utility Bill Information:

Utility Rate Information:

Water Rates (2023-2028)
Sewer Rates (2023-2028)
Residential Garbage Collection Rates (2022-2025)
For more information about recent utility rate revisions, click here.
Click here for information about Rapid City's Utility Rate Relief Program.

Water Conservation Measures

City Ordinance 13.08.410 establishes the City’s authority to enforce water conservation measures. The Oridnance establishes four levels of restriction:

Normal Status: Watering restrictions apply during the months of June, July, and August of each year.
Concern Status: Watering restrictions apply from April 1 through September 30.
Alert Status: Water restrictions apply throughout the entire year.
Critical Status: No outside watering, regardless of hours or days, is permitted.

CURRENT STATUS: CONCERN

The full ordinance can be found HERE.

OWaiver of Conservation Restrictions for Irrigation Purposes

If you have newly installed sod or newly seeded areas of lawn which are covered with mulch, you may qualify for a waiver from watering restrictions.

The application for a waiver is available HERE.

Applications can be returned via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or via mail to the address on the form.