Water Division

Information

Main Office:

Mailing Address:
300 Sixth Street
Rapid City, SD 57701

What number do you call:

To start, stop or change utility service, report a concern about your water meter, or ask a question about your utility bill:

(605) 394-4125

To report a suspected water main break or line leak during regular business hours:

(605) 394-4163

To report an issue during evenings, weekends, or holidays:

(605) 394-4160

To ask a question about water quality or hardness, or administrative concerns:

(605) 394-4162

How to contact us via email:

For account information:

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For other questions, not related to utility billing:

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Office Hours:

7:30 am to 4:00 pm
Monday - Friday

Mission Statement:

The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.

The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.

Access to our office is restricted to employees. Please contact us via phone or email so that we can provide you with necessary services.

Utility Billing

If you have questions or concerns regarding your water meter or utility bill, you can call us during regular business hours or contact us via email:

(605) 394-4125

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Account/Payment Information:

  • To access the website to pay your bill online, click here.
  • To pay your bill in person, click here for more information.
  • For instructions on creating an online account to make payments, click here.
  • To make automatic payments each month, please complete a Sure Pay Form.
  • If you need to cancel automatic payments, please complete a Stop Sure Pay Form.

Utility Bill Information:

Utility Rate Information:

*New water and sewer rates are in effect and appear on all April 2024 bills. For average residential customers, the new rates equal around a 10-12% monthly increase. January, February, and March 2024 bills were based on 2023 rates.   

 

Water Quality Reports

 

Water Conservation Measures - Annual Restrictions on Outside Watering (June 1 - August 31)

More in this category: Utility Rate Relief Program »

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