Water Division


Jeff Crockett
Main Office:

1111 Mt. View Road
Rapid City, SD 57702

Mailing Address:
300 Sixth Street
Rapid City, SD 57701

Billing/ Account Information:
(605) 394-4125
Phone: (605) 394-4162
Fax (605) 394-6624

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Office Hours:

Office Hours:  7:30 a.m. to 4:00 p.m.

Mission Statement:

Billing/ Account Information (605) 394-4125

The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.

The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.

In support of the CDC Social Distancing recommendations, access to our offices has been restricted to employees only. Please contact us via phone or email so that we can continue to provide you with necessary services.


Billing / Account Information
(605) 394-4125

Water Issues
(605) 394-4162 - business hours
(605) 394-4160 - nights, weekends, holidays

To help ease the burden on those customers affected by the COVID-19 pandemic, the City of Rapid City suspended discontinuation of service for non-payment of utility bills on March 17, 2020. The City of Rapid City has determined that it needs to move toward resuming normal operations and will lift the suspension on discontinuation of service beginning January 4, 2021. Our records indicate that your account is currently past-due. You must bring your account current before January 4, 2021 in order to avoid a potential discontinuation of your service.
We know the COVID-19 pandemic has caused hardship, to varying degrees, for members of our community.  If you have been impacted by COVID-19 and need financial assistance, please contact 211 for information on programs available at the state, county, and local levels.

Please contact the City's Utility Billing division at 394-4125 or via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. if you have questions concerning your utility bill.

For instructions on creating an online account to make payments, click here

 To access the website to pay your bill, click here

pdf Utility Billing Information (134 KB)

pdf Understanding Your Utility Bill (1.52 MB)

To make automatic payments each month, please complete a  pdf Sure Pay Form (313 KB)

If you need to cancel automatic payments, please complete a  pdf Stop Sure Pay Form (6 KB)

Water Quality Reports

pdf Water Conservation Measures (155 KB)




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