300 Sixth Street
Rapid City, SD 57701
What number do you call:
To start, stop or change utility service, report a concern about your water meter, ask a question about your utility bill:
To report a suspected water main break or line leak during regular busines hours:
To report an issue during evenings, weekends, or holidays:
To ask a question about water quality or hardness, or administrative concerns:
How to contact us via email:
For account information:
For other questions, not related to utility billing
Office Hours: 7:30 a.m. to 4:00 p.m.
The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.
The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.
Access to our office is restricted for the safety of our employees. Please contact us via phone or email so that we can provide you with necessary services.
If you have questions or concerns regarding your water meter or utility bill, you can call us during our regular business hours or contact us via email:
For instructions on creating an online account to make payments, click here.
To access the website to pay your bill, click here.
To make automatic payments each month, please complete a pdf Sure Pay Form (313 KB)
If you need to cancel automatic payments, please complete a pdf Stop Sure Pay Form (6 KB)