Information
Mailing Address:
300 Sixth Street
Rapid City, SD 57701
What number do you call:
To start, stop or change utility service, report a concern about your water meter, ask a question about your utility bill:
(605) 394-4125
To report a suspected water main break or line leak during regular business hours:
(605) 394-4163
To report an issue during evenings, weekends, or holidays:
(605) 394-4160
To ask a question about water quality or hardness, or administrative concerns:
(605) 394-4162
How to contact us via email:
For account information:
This email address is being protected from spambots. You need JavaScript enabled to view it.
For other questions, not related to utility billing
This email address is being protected from spambots. You need JavaScript enabled to view it.
Office Hours: 7:30 a.m. to 4:00 p.m.
The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.
The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.
Access to our office is restricted for the safety of our employees. Please contact us via phone or email so that we can provide you with necessary services.
If you have questions or concerns regarding your water meter or utility bill, you can call us during our regular business hours or contact us via email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
(605) 394-4125
For instructions on creating an online account to make payments, click pdf here (505 KB) .
To access the website to pay your bill, click here.
pdf Utility Billing Information (275 KB)
pdf Understanding Your Utility Bill (1.78 MB)
To make automatic payments each month, please complete a pdf Sure Pay Form (313 KB)
If you need to cancel automatic payments, please complete a pdf Stop Sure Pay Form (6 KB)
pdf Water Conservation Measures (155 KB)
pdf Current Rate Resolution (498 KB)
