Water Division


Jeff Crockett
Main Office:

1111 Mt. View Road
Rapid City, SD 57702

Mailing Address:
300 Sixth Street
Rapid City, SD 57701

Billing/ Account Information:
(605) 394-4125
Phone: (605) 394-4162
Fax (605) 394-6624

This email address is being protected from spambots. You need JavaScript enabled to view it.

Office Hours:

Office Hours:  7:30 a.m. to 4:00 p.m.

Mission Statement:

Billing/ Account Information (605) 394-4125

The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.

The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.

In support of the CDC Social Distancing recommendations, access to our offices has been restricted to employees only. Please contact us via phone or email so that we can continue to provide you with necessary services.


Billing / Account Information
(605) 394-4125

Water Issues
(605) 394-4162 - business hours
(605) 394-4160 - nights, weekends, holidays

We understand that the COVID-19 outbreak is impacting our customers to varying degrees. We encourage you to pay what you are able to pay towards your bill, but you will not be disconnected if you are unable to make your payment. Please be aware that you will still be billed for the services you are receiving, and may also accrue late fees. You will need to make arrangements to bring the account current when we resume normal operations after this crisis has passed. If you are in need of financial assistance, 211 Helpline can help you connect with agencies who are offering support to those impacted by this crisis.

For instructions on creating an online account to make payments, click here

 To access the website to pay your bill, click here

pdf Utility Billing Information (93 KB)

pdf Understanding Your Utility Bill (1.52 MB)

To make automatic payments each month, please complete a  pdf Sure Pay Form (313 KB)

If you need to cancel automatic payments, please complete a  pdf Stop Sure Pay Form (6 KB)

Water Quality Reports

pdf Water Conservation Measures (155 KB)

pdf Application for Sewer Review and Adjustment (90 KB)



Login Form