Information
Mailing Address:
300 6th Street
Rapid City, SD 57701
What number do you call:
To start, stop or change utility service, report a concern about your water meter, or ask a question about your utility bill:
(605) 394-4125
To report a suspected water main break or line leak during regular business hours:
(605) 394-4163
To report an issue during evenings, weekends, or holidays:
(605) 394-4160
To ask a question about water quality or hardness, or administrative concerns:
(605) 394-4162
How to contact us via email:
For account information:
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For other questions, not related to utility billing:
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7:30 am to 4:00 pm
Monday - Friday
The Water Division's primary mission is the delivery of a clean potable water product in ample supplies that meets or exceeds all federal and state drinking water regulations for the customers on the Rapid City water system.
The singular responsibility of the Water Division is service. The employees of the Water Division understand that "Our rewards in life will always match our service." Combine good service with good attitudes and personal integrity and a winning environment is created.
Access to our office is restricted to employees. Please contact us via phone or email so that we can provide you with necessary services.
Utility Billing
If you have questions or concerns regarding your water meter or utility bill, you can call us during regular business hours or contact us via email:
(605) 394-4125
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Account/Payment Information:
- To access the website to pay your bill online, click here.
- To pay your bill in person, click here for more information.
- For instructions on creating an online account to make payments, click here.
- To make automatic payments each month, please complete a Sure Pay Form.
- If you need to cancel automatic payments, please complete a Stop Sure Pay Form.
Utility Bill Information:
Utility Rate Information:
- Water Rates (2023-2028)
- Sewer Rates (2023-2028)
- Residential Garbage Collection Rates (2022-2025)
- For more information about recent utility rate revisions, click here.
- Click here for information about Rapid City's Utility Rate Relief Program.
