Rapid City Public Libraries

Rapid City Public Library

Library FAQ

 

Who can get a library card?
Resident library cards are available to individuals who provide proof of a physical residence in Rapid City or Pennington County.
If you are 15 years old or younger, bring someone older than 18 to sign the card for you.
Persons who do not qualify for a resident library card may obtain a non-resident card for the following fees: Effective April 1, 2016: $90 per card per year or $7.50 per month.
How do I apply?
Bring a photo ID and proof that you own or lease property in Rapid City or Pennington County. Or, that you receive mail, at no cost, at a local agency that assists individuals who are homeless or living in transitional housing.

Post office boxes, personal mailbox services and commercial mail service addresses may be used as mailing addresses but do not constitute verification of a physical residence.
How does my card work?
Your card allows you to:
  • Check out materials from either of our locations.
  • Place holds on materials that aren't available right now.
  • Suggest purchases for materials that we don't yet own.
  • Access our large collection of downloadable books, audiobooks, videos, research databases, and magazines.
  • Use the libraries’ computers.
  • Access your account to view your checkouts and holds, renew items, look at your reading history, and more!
Do not loan your card to anyone else as you are responsible for materials checked out to your card. If you lose your card, let us know right away. Replacement cards cost $2.

 

How long do things check out?
In most cases, items check out for the following periods of time. However, items which are on hold and in high demand check out for 1 week and cannot be renewed.

MaterialsCheckout TimeLate FinesReplacement
Costs
Books 3 weeks $.25/day $10 - $30
Books on CD 3 weeks $.25/day $35
DVDs 1 week $1/day $25
Board Games 2 weeks $0.25/day Actual Cost
Magazines 1 week $.25/day $8
Downloadable Books, Audio, & Video 1-3 weeks N/A N/A
Electronic Devices 3 weeks $1.00/day Actual Cost
Books 2 Go Bags 6 weeks $1.00/day $20 - $175
Storybags, Teenbags, Kidsbags and Parentbags 3 weeks $1.00/day Cost for actual missing item or $175 for whole bag.
Interlibrary Loans (limit 4) Varies $1.00/day Actual Cost
Literacy Council Materials Unlimited N/A Actual Cost
Video Games 1 week $1.00/day Actual Cost
All other materials 3 weeks $.25/day  
Can my items be renewed?
Most items can be renewed up to three times unless someone else has placed a hold; interlibrary loan renewals can be requested but are not guaranteed. Renew most items from your online account, contact us with your library account number, or stop by any of our locations. To request an interlibrary loan renewal, call (605)394-6139 or stop by a few days before the due date.

When renewing online, watch the screen for new due dates and for any messages concerning unsuccessful renewals.
How can I place items on hold?
All library items (except magazines) may be placed on hold online or by contacting us directly.
  • Search the library catalog for any title in which you're interested.
  • Click on the "Request It" link next to a title.
  • If you're not already logged into your account, you will be prompted to do so at this time.
  • Choose a preferred pickup location from one of our branches.
  • Either accept the default deadline or change it as required. Please note that all requests are treated with equal priority. Changing the deadline only indicates that you would no longer be interested in receiving the request after that date.
  • You will receive notification by email, text, or telephone when your hold is ready to be picked up. If you're not receiving notices, you may need to update your contact information by logging into your account.
  • Holds may be picked up inside any Rapid City Public Libraries branch or through our Drive-Thru windows at RCPL-Downtown.
What if an item is lost?
Charges for lost items are based on the replacement cost of the item. Refunds are issued within 90 days with receipt when the item is returned in usable condition.
Where do I return my library materials?
Return your materials at the Express Check-In stations or use our drive-up window located at the Downtown Location. There is a West side drop box location at 102 Federal Avenue (Corner of Federal and West Chicago St. by the fire station), and an East side location in the parking lot of Don's Valley Market (747 Timmons Blvd # A, Rapid City, SD 57703).

Please return bagged items (for example: story bags, book club bags, eReaders, etc.) and Interlibrary Loan materials inside the library.

 

Does the library have downloadable books, audiobooks, and videos?
Yes. Rapid City Public Libraries' patrons have access to over 10,000 popular downloadable eBooks, audiobooks, videos, and magazines. If you're thinking about getting a mobile device, check to see what's compatible with our services.
How do I download an eBook, audiobook or video?
The instructions depend on the type of device you're using. See our How to Get Started page for a selection of quick start guides, how-to videos, and frequently asked questions. More help is available online or by contacting us directly.
How long will I be able to keep a downloadable item?
Downloadable items may be checked out for 7, 14, or 21 days. You can choose the default length of your checkouts in your account settings.
How do I renew downloadable materials?
The option to renew downloadable materials becomes available three days before the title is set to expire and will be unavailable if other patrons have placed a hold. Once you've logged into your downloadable account go to your bookshelf, and select the "Renew" icon next to the title you'd like to renew. Follow the instructions on the screen.
As soon as your first checkout expires and the title is available for you to borrow again, you will receive an email notification. Click the link in that email to download the title a second time. You can only use the renew feature once for each checkout.
How do I place a hold on a downloadable item?
If another patron has the item you're interested in checked out, simply click on "Place a Hold." You may be asked to log in to your library account if you have not already done so. You'll be asked to enter a valid email address in order to receive notification of when your item becomes available.
Are there any overdue charges?
There are no overdue fines for downloadable materials.
I'm still having trouble. Are there other resources available?
Please contact us for one-on-one help during our regular hours. Additional help can also be found online in our troubleshooting and getting started guides.

 

Basic Computer Training
We have a resource page that lists places to go for basic computer training. If can be found by clicking on "Research" in our left-side navigation bar, then choose "Computers". Basic Computer Training Resources
How do I logon to a library computer?
You will need a valid library card or a 30-minute guest pass to use the library's computers.

To log on, simply find an available computer and follow the on screen instructions. Library card holders will be asked to enter their password - if you're not sure what it is, please contact a library staff member for help. Guest passes are available at the circulation desk as you come into the building and include a temporary password.
All of the computers are taken. How do I reserve one?
Reservation stations are located near all of our computer areas. If all of the computers are in use, follow the on screen instructions to reserve the next available computer.
How long do I have on a computer?
Library card holders in good standing get 60 minutes with optional 15 minute extensions as long as other patrons aren't waiting.

Non-card holders are allowed a single 30-minute guest pass per day with no extensions.
How do I connect to the wireless internet?
From your computer or device, choose "Public Wireless" from the list of available networks. Once connected, open an internet browser window. You will be automatically redirected to the public wireless usage terms. Please read and accept to finish connecting.
How do I print?
Patrons may print color or black & white at the cost of $.15 per page for 8 1/2 x 11" and $0.30 per page for 11 x 17".
  • When you're ready to print, select the "Black and White" printer option from whatever program you're using and submit your print job to the queue. Color printing uses the same printer.
  • To finish printing, go to a print release station and follow the on screen instructions. You will need your library card number or 30-minute guest pass in order to retrieve your print jobs.
  • Library staff is available if you need assistance.

 

How do I log on to my library account?
From the library homepage, click on "My Account" from the left menu. You will be prompted to enter your library card number and password.

Your library card number is shown on the back of your library card and begins with "215..."
How do I reset my password?
If you've forgotten your password, please contact the library for assistance.
My account is blocked. How can I pay the fines?
Fines may be paid in person at any of Rapid City Public Libraries' locations.
I want to keep track of what I read. How can I do that?
There is an option to turn on "Reading History" from within "My Account." To begin tracking your history, click on the "your privacy" link. Once you have opted in, titles will begin appearing under "your reading history.
How do I renew my materials?
You can either renew online by going to "My Account" or by contacting us with your library card number.

 

The library doesn't own what I want. How can I request it?
Use the "Suggest a Purchase" form to request materials. You will need a valid library account and contact information in case we have any questions.

Digital eBooks & eAudio requests are submitted through OverDrive, allowing for notification of purchase, and the ability to place holds on these titles. All digital requests should be submitted to OverDrive through the "Additional Titles to Recommend" feature.
How do I get something through Interlibrary Loan?
For interlibrary loan requests, please use our "Suggest a Purchase" form. If the title is not available for purchase, we will try to borrow it from another library.
How will I be notified when my suggestion is available?
You will be placed on hold for the request and notified via email, text, or telephone when it's ready to pick up. Depending upon where we are able to purchase your suggestion, this process may take 3-6 weeks.

 

How can I find information on the subject I'm researching?
Rapid City Public Libraries offer a wide range of databases available anywhere you have an internet connection.
  • From the library's homepage, either click on "Research/Databases" in the left menu or conduct a search from our library catalog.
  • The "Research/Databases" page provides a listing of all the databases by subject. Select the appropriate database and start searching.
  • From the library's catalog, database results will appear automatically in searches or you may limit to only database results by clicking on the "Articles" tab at the top of the page.
I'm doing ancestry research. How do I look up an obituary?
For help with ancestry research, please contact the Rapid City Society for Genealogical Research.

If you live outside of Pennington County, but know the date of the obituary, please contact your local library to do an interlibrary loan request. Another resource is the South Dakota State Historical Society. Your local library can contact them for specific microfilm reels for a cost.
Where can I go for more help?
Research help is available by contacting library staff through email (This email address is being protected from spambots. You need JavaScript enabled to view it., instant messaging, texting (605)593-0380, or by calling (605)394-6139. Research Guides are also available from our website.

 

How do I register for a library event?
Most library programs do not require a registration. If they do it will state that on the event calendar located on the library website.
Where can I see what programs are planned?
There is an event calendar on our website.

Alternatively, you may also consider signing up to receive email notifications of library events.

 

Who may use the library's meeting rooms?
Rapid City Public Libraries are public institutions whose meeting and study room facilities are available as a service to the public on a first come, first serve basis. A library card is not required for use of the meeting rooms. Make a reservation.

Meeting rooms are available at no charge to individuals and representatives of groups with a non-profit status.
  • The event must be open and free to the public.
  • No products or services may be sold on any library premises.
  • A fee cannot be required for donation or entry.
Meeting rooms are available to representatives of groups with a non-profit status who wish to charge for the instruction of a course, for a fee.
  • No products or services may be sold on any library premises.
  • Rooms may not be used for classes conducted by individuals for personal profit (such as tutoring for a fee).
  • A $15/Hr fee applies for for-profit organizations and all groups that charge for the instruction of a course.

    For after library hours meetings, individuals or groups (both non-profit and for-profit) must pay $15/meeting at the time of reservation.
Meeting rooms are available to individuals and representatives of groups with a for-profit status, for a fee.
  • No products or services may be sold on any library premises.
  • Rooms may not be used for classes conducted by individuals for personal profit.
  • Rooms may be used for staff training when there is no charge for attending.
  • The total room fee must be paid in full before a request can be approved. The cost of renting a meeting room is $35 for the first 3 hours and $15 per hour after, per day.
Meeting rooms may not be used for personal use such as weddings, receptions, parties, or individuals or groups requiring a donation or admission fee.
Who may use the library's study rooms?
Rapid City Public Libraries are public institutions whose meeting and study room facilities are available as a service to the public on a first come, first serve basis. A library card is not required for use of the study rooms. Make a reservation.
  • Study rooms are available to any individual or small study group at no charge.
  • Study rooms may be scheduled for up to 2 hours per day with an additional 2 hour extension if no other patrons are waiting for use of the study rooms.
  • Study rooms can hold up to 4 people.
  • No products or services may be sold on any library premises.
  • Rooms may not be used for classes conducted by individuals for personal profit.
What are the fees for a meeting room or study room?
A $15/Hr fee applies for for-profit organizations and all groups that charge for the instruction of a course.

For after library hours meetings, individuals or groups (both non-profit and for-profit) must pay $15/meeting at the time of reservation.

Study rooms are available at no charge.
How do I make a reservation for a meeting room?
From the library's homepage go to Reserve a Space and follow the directions or click here to get started.
How do I make a reservation for a study room?
From the library's homepage go to Reserve a Space and follow the directions or click here to get started.
What types of meeting rooms and equipment are available?
Equipment and room capacity varies from room to room. When you reserve a meeting room make sure that it has enough capacity for your group and the equipment options (projectors, white boards, podiums, etc.) that you'll need.

Study rooms are limited to a maximum of 4 people and no equipment is available.

 

What is homebound service?
The homebound service is a program designed to provide library materials to patrons who have a physical or transportation restriction. Each patron receives a personalized selection of materials and deliveries are made once a month by volunteer drivers.
Who is eligible for homebound service?
Homebound service is available to those patrons who do not have transportation, are living in a care facility or retirement home, or are temporarily ill or injured.
How do I apply for homebound service?
Call the library at (605)394-6139) extension 2230 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to start the application process. A staff member will visit with you to fill out the required paperwork and record your reading or listening preferences.

 

Does RCPL offer microfilm?
The Rapid City Public Library owns microfilm for local newspapers dating from 1883 forward and includes the following: Rapid City Journal, Indian Country Today, Lakota Times, Gate City Guide Lakota Nation Journal and the Black Hills Weekly Journal. If you need other resources, please follow these steps.

  • Fill out the Suggest a Purchase form or contact the Rapid City Public Library reference desk at (605)394-6139 extension 7501. You will need your current library card number.
  • Microfilm coming from the South Dakota Historical Society must be paid for at Rapid City Public Library before a request is processed. Cost is $8.00 per reel and payment must be in the form of a check to: South Dakota State Historical Society.
  • Orders for film from the South Dakota Historical Society require reel numbers. These may be found at the South Dakota Historical Society website. A reference staff member can also assist you with finding the reel numbers by calling (605)394-6139 extension 2218.
  • Microfilm coming from out of state must be prepaid in the form of a check made out to the lending institution. The interlibrary loan staff will contact you and let you know the cost of the film as well as the name of the lending library. If you do not wish to pay the fee, the request can be canceled at that time. You may request that a staff member assist you with locating the fees at the time of a library visit in order to eliminate the need for a second trip to the library.
  • All microfilm will be for in library use only.
  • The Downtown Library's microfilm machine may be reserved by clicking here and selecting up to two hours of available time.
Does RCPL offer computer classes?
RCPL does not currently offer computer classes. Here is a list of resources available locally.

Universal Class
  • Rapid City Library card number and password required to access when outside the library.
  • Computer Basics 101; designed as a self-paced class for first-time computer users.
Best Buy – 2320 North Haines Ave. Phone: (605)341-8220
  • $149.99/hour and up depending on course.
  • Call to schedule appointment: 1-800-GeekSquad.
  • Geek Squad provides one-on-one help in customer’s home.
Career Learning Center – 730 Watertown St. Phone: (605)394-5120
  • $99.00/class.
  • Year round class, self-paced, includes 10 hours of classroom time.
  • Topics covered include keyboarding, Microsoft Office Suite, QuickBooks Pro, Excel, Access, and PowerPoint.
  • Group settings available by prior arrangement.
Computer Village – 610 12th Street Phone: (605)343-6264
  • $25.00 or FREE if MAC product purchased from Computer Village.
  • $75.00/hour for customized one-on-one classes.
  • Topics covered include MAC Basics classes, IOS classes, iPod, iPad, and iPhone.
Canyon Lake Senior Center – 2900 Canyon Lake Drive Phone: (605)721-8710
  • $5 an hour in-class situations and $10 an hour for one-on-one tutoring.
  • Open to the public; call for an appointment.
  • Topics include beginner to advanced classes.
Minneluzahan Senior Citizens Center – 315 North 4th Phone: (605)394-1887
  • No fee; instruction provided by Experience Works/Green Thumb.
  • Minimum age 55 to qualify; open to public.
TekNetCorp – 1727 West Main, Suite #4 Phone: (605)716-6582
  • $110.00/hour for one-on-one class on how to use software as well as regular repairs.
  • Technology Insurance: $329.99/year includes unlimited remote support.
Western Dakota Technical – 800 Mickelson Drive Phone: (605)718-2410
  • Corporate Education Center - $95 for six weeks with 12 lessons.
  • Online instructed classes available year round.
  • Beginners to advanced offerings; over 100 class selections.
University Center, Rapid City – 4300 Cheyenne Blvd Phone: (605)718-4112
  • $905.10 for 3 credit hours ($301.70/credit hour)
  • Classroom instructor offers ‘Introduction to Computers’ every other semester; call to learn schedule.
  • Topics covered include Word, spread sheet, and Power Point.
Are there any local book clubs?
RCPL supports book clubs by providing "Books to Go." This service includes a book bag with 6 books of one title plus a guide to help your book group have an enjoyable reading experience. Our Books to Go bags can be found hanging on the wall next to the Book Sale area on the first floor of the library. Check out this list of local book clubs compiled by the Black Hills Knowledge Network.
Does Rapid City Public Library accept donations?
The Rapid City Public Libraries gladly accepts donations of books and media materials. Please bring your items for donation to the Downtown Branch at 610 Quincy Street. For large donations, please call (605)394-6139 prior to donating.

To donate money, please visit the Rapid City Public Libraries Foundation page. Monetary contributions can also be mailed to:

Rapid City Libraries Foundation
PO Box 1015
Rapid City, SD 57709
Does the library notarize?
Yes, the library provides notary services Monday through Friday from 9:00 a.m. until 5 p.m. Stop by the business office at the Downtown Library to have a document notarized.
Proctoring Services

RCPL offers proctoring test service at our Downtown location on weekdays and weekends. The cost is $20 for non-card holders. Those who have an RCPL Library Card will not be charged. To start the process, have your instructor fill out the form. After filling out the form, please reserve a study room for the date and length of your exam. Study room reservations can be found here. For questions, please contact the Education Services Coordinator at 605-394-6139 ext 2238.

The following proctoring services are located in Rapid City:
Career Learning Center - $35 per hour
Phone: 605-394-5120605-394-5120

USD University Center (Rapid City location) - $30.00 per exam
718-4193

Does the library offer FAX services?
The library does not offer FAX services, but there are many businesses nearby which do.
View Fax locations in a larger map
Where can I go for more help?
If you need additional assistance, we’re only a click or phone call away. Our Ask-A-Librarian service is available in person at either of our locations, on the phone at (605)394-6139, by This email address is being protected from spambots. You need JavaScript enabled to view it., live online chat, or text us at (605)593-0380. We look forward to answering your questions!

 

What is the collection development policy?
It is the intent of the collection development policy to provide for public understanding of the purpose and nature of the library’s collections. The policy is also intended to give guidance and direction to library staff for collection development and maintenance of a balanced collection to meet community needs, with minimal barriers to access. Full Collection Development Policy
What is the computer use policy?
The Rapid City Public Libraries offer in-library access to electronic information, services and networks as part of its mission to meet the personal, professional and educational information needs of the community.

The libraries filter computers in each of the library facilities. Upon request by patrons aged 18 years old or older, staff will turn off filters. Minors may use unfiltered Internet stations only if accompanied by a parent or guardian at all times during computer use, or if a parent or guardian has completed the Minor’s Internet Use Form. Unfiltered Internet is not available in those areas designated for youth access. Full Computer Use Policy
What is the library card registration policy?
Resident library cards for Rapid City and Pennington County residents are valid for up to two years from date of issue. Cards for non-residents are valid for the term selected at the time of purchase (up to one year). In the event that the contract for county services terminates, county residents will be notified that their cards will expire on the date of the contract termination.

The person applying for and receiving a library card is liable for materials checked out to that card; the card should not be loaned to others, and if lost or stolen, the cardholder should report that loss to library staff as soon as possible.

Resident library cards are available to individuals who provide proof of a physical residence in Rapid City or Pennington County. Such proof would be documentation that one owns or leases property in the city or county, or that one receives mail, at no cost, at a local agency that assists individuals who are homeless or living in transitional housing. Post Office boxes, personal mailbox services and commercial mail service addresses may be used as a mailing address but do not constitute verification of a physical address. Full Library Card Registration Policy
What is the refund policy?
Refunds for lost material replacement are issued within 90 days with receipt when the item is returned in usable condition.
What is the behavior policy?
The purpose of this policy is to inform patrons of the Rapid City Public Libraries of the standards of conduct and behavior that are expected and will be enforced on the libraries’ premises.

Library users are expected to conduct themselves in a manner that is safe and conducive to study and reading, and allows for sharing of the facility with other library users of all ages and interests. Patrons are also to abide by the libraries’ Internet Use Policy.

Certain types of disruptive behavior can be potentially harmful or dangerous and will not be acceptable. Behaviors that may result in the loss of Library services and/or criminal prosecution include:

- Engaging in any activity in violation of federal, state, local, or other applicable laws, or library policy
- Verbally or physically threatening or harassing other patrons, volunteers, or staff
- Unsafe behavior such as fighting, running, pushing
- Creating disruptive noises
- Only service animals necessary for disabilities are allowed into the libraries

The Rapid City Public Libraries reserve the right to suspend library services of any patron suspected of engaging in any of the above-enumerated activities, or other disruptive or unsafe conduct, for the length of suspension the Library deems appropriate, including the permanent loss of access. The following are recommended guidelines for suspension periods; the seriousness of the conduct may warrant immediate and/or lengthier loss of library services, as determined by the Library Director or designee. The Library Director or designee must approve any loss of library services for one week or more.

-1st offense - Verbal warning that further violation will involve loss of library services; suspension from the libraries for the remainder of the day if warranted by severity or repetition of behavior after the warning
- 2nd offense - Loss of library services for one week
- 3rd offense - Loss of library services for one month
- 4th offense - Loss of library services for six months
- 5th offense - Loss of library services for one year
- 6th offense – Loss of library services for more than one year

This information is adapted from the City of Rapid City Municipal Code and the Rapid City Public Library Behavior Policy.
Full Behavior Policy. If you would like to appeal a suspension, please see our Behavior Policy for a Suspension Appeal Form.
What is the unattended children policy?

The purpose of this policy is to inform patrons of the Rapid City Public Libraries of the expectations and guidelines for use of the Libraries’ premises by children.  Safety of children is of the utmost concern for the Libraries’ Board and staff. However, the safety and responsibility of children at the Libraries remains with the parent or caregiver and not with the Libraries.

The Rapid City Public Libraries welcome children of all ages, but requires supervision of children 8 years of age and under. The Libraries are educational and enriching community spaces but can pose hazards for unattended children, who may encounter circumstances they are unprepared to handle effectively.  This may lead to potentially unsafe situations or behavior policy infractions.

Under this policy, children under the age of 8 must remain in the immediate vicinity of a parent or a responsible caregiver. Caregivers may be a sibling, relative or anyone a parent designates as a responsible party, and caregivers shall be over the age of 16. Full Unattended Children Policy.

What is the Loan Period, Fines and Fees policy?

View the full Loan Period, Fines and Fees Policy for information regarding loan periods, fines and fees for different materials. Full Loan Period, Fines and Fees Policy

What is the meeting and study room policy?

The Rapid City Public Libraries is a public institution whose meeting and study rooms are available on a first come, first serve basis. The intent of this policy is to make the library’s meeting and study rooms available on as equitable a basis as possible.View the full policy for information about priority and use guidelines. Full Meeting and Study Room Policy

What is the Sales Solicitations and Petitioning Policy?

In order to minimize disruptions to patrons and staff, the following restrictions are outlined for direct sales, solicitations, gathering petition signatures and loans of artwork or other display items. Full Sales Solicitations and Petitioning Policy

What is the Naming of Library Facililties Policy?

The Rapid City Public Library Board of Trustees reserves the right to name or rename library facilities, areas or collections for circumstances that best serve the interests of library users and of the city. Full Naming of Library Facilities Policy

What is the Local History Room Policy?

The purpose of the Rapid City Public Libraries’ Local History Room is to acquire, preserve, and make available to the public materials documenting the history, development, and identity of Rapid City, its people and the surrounding community, including archives of the Rapid City local government as well as collections from individuals, businesses, and organizations related to the community. The primary focus of the collection is on Rapid City history, West River Genealogy, the 1972 Flood, local Native American tribes, and library history. These collections are supplemented by online digital resources. Full Local History Room Policy

 

 

 

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